CleverPick11 Support
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Knowledge base
Getting Started
Introduction
8
Why a fee is being charged to enter a contest?
What if some of my players in my team doesn't play in the match?
Will all the matches be available in CleverPick11?
How CleverPick11 can be accessed?
What is CleverPick11?
See all 8 articles
Login & Registration
5
Guess somebody is using my CleverPick11 account. What should I do?
I forgot the mobile number/email id I used to register on CleverPick11.
I can't login to CleverPick11 using my mobile number
OTP is not being received.
My account shows as suspended. How do I activate it?
Create a team
7
Can i rely on the "Lineup" which is being announced in CleverPick11?
I'm facing Issues is while editing my team. What do I do?
Can I make changes to the team even after the match begins?
Should I change my Fantasy Team for all the matches?
Why Captain/Vice-Captain/Star Player are required in a team?
See all 7 articles
Create/Join a Contest
16
Can I join a contest in between of the series?
Where can I play with all of my friends in a Single Contest?
How do I know the winner count in a contest?
How do I view a joined contest?
How can I win a Cash Prize Contest?
See all 16 articles
The Play
Cricket
4
How many teams I can create?
How to select a Match?
How to create a Team?
Selecting a Captain & Vice-captain
Points & Ranking
Points
8
Are the points for each match being updated in real-time?
What happens if a match is tied and decided by a Super Over?
A player is missing in CleverPick11, but he is in the Official Squad. Why?
How do I score points?
When will the scores get updated in CleverPick11?
See all 8 articles
Matches & Contests
6
What happens if an incorrect lineup is announced?
Why do ranks keep changing during a contest?
What happens when 2 or more users in a contest have the same points? How will the prize gets distributed?
What happens when a match is tied?
What happens when a ODI/T20 match is not played fully or abandoned?
See all 6 articles
Transactions
Deposits
5
How to add Cash into CleverPick11 Wallet?
What type of cards can be Used/Saved?
Is it safe to enter my card details? Does CleverPick11 save any of it?
Why am I unable to use my Rupay debit card?
I've added cash to my CleverPick11 wallet recently, when will it show?
Withdrawals
9
When will the Instant Withdraw be processed?
How can I withdraw my winnings?
Can I use my friend's bank account to withdraw money?
Is the Cash bonus withdrawable?
Do I have to pay taxes when I withdraw my winnings?
See all 9 articles
Cash Bonus
3
What is Cash Bonus and How can I get it?
When does a cash bonus expire?
How to utilise cash bonus?
Winnings
10
When will the winnings be distributed?
How will I be informed if I win a Cash prize?
How will I get my winnings into my bank account?
What happens if there is a tie between winners of a multiple winner contest?
How is the prize money distributed in case of multiple winners?
See all 10 articles
Other Transactions
6
Can I transfer balance from one CleverPick11 account to another?
Understanding the CleverPick11 account balance
How do I check my CleverPick11 wallet balance?
In what order does my Account Balance get utilized towards the entry fee?
Does the amount in my Deposits have any expiry date?
See all 6 articles
My Profiles & Preferences
My Profile
4
Can I change my PAN Card details after verification?
How do I contact CleverPick11?
How to check the bank account verified on my CleverPick11 account?
Can I change my Team Name?
Editing Profile
4
Can I change my bank account?
Can I change my mobile number?
Can I change my state, gender or address?
Can I change my Email ID?
Verification
4
Why my PAN Card is rejected while Verification?
How to verify My Mobile Number?
How to verify my Bank Account?
I have submitted my documents and it is still not verified
Promotions
Referral
5
How does the referral program work?
How do I earn the referral bonus?
Where do I find out my invite code?
What is the maximum number of friends I can invite on CleverPick11?
I used a referral code while registering, however I did not receive any cash bonus. Why?
FairPlay
Legality
6
Why is my PAN/Bank verification getting rejected?
What is a game of skill under Indian laws?
How is Betting and Fantasy Sports differentiated under Indian laws?
Is CleverPick11 Legal?
Am I allowed to play if I’m under the age of 18?
See all 6 articles
FairPlay
10
How do I know that my opponents in the contest are genuine?
Does any one have the access to change my team?
How many accounts can I create with the same email id on CleverPick11?
Is it safe to add my details & documents in the system.
Does any other CleverPick11 user has any additional opportunity while creating a team?
See all 10 articles